In the past 10 years we gained a lot of experience with mapping the work of professionals by employing professional following techniques. Flow Time Activity Follow has been in use in hospitals and health care organisations in the Netherlands, Australia and New-Zealand for more than 8 years.
We have used this experience to collaborate with a number of hospitals on developing a definition of a safe working environment for employees in relation to the corona crisis. By now thousands of hours of professionals have been mapped. Based on these outcomes processes have been evaluated and improved.